The sound is usually off in two places at once
When a live-dealer table like Blackjack Infinity goes silent inside a sportsbook or casino app, the cause is almost never the game itself. The audio stream is being blocked somewhere between the table feed and your device, and most of the time two separate switches are involved: the app's own sound setting and the device's media volume. One can be on while the other is down, which is why the table looks alive but plays dead quiet.
Live-dealer games behave differently from slot machines in this respect. A slot's sounds are generated locally by the app, so a single in-app mute button controls everything. A live table is a streamed video feed with its own audio channel, and that channel can be muted independently by the video player, the app shell, or the operating system. The fix is a short checklist, not a single switch.
Start inside the game window
Open the Blackjack Infinity table and look at the video player itself. Most live-dealer players show a speaker icon directly on the stream, often in a corner of the video frame or along the player's control bar. If that icon shows a line through it or an X, the stream is muted at the player level, and no amount of device volume will bring it back. Tap it once and the dealer's voice and table sounds should return immediately.
Some apps hide the player controls until you tap the video once. If you see no icons at all, tap the centre of the stream and wait a second for the controls to fade in. The speaker toggle is usually the first control on the left or right edge of that overlay.
Then check the app's global game settings
Behind the table window, the app itself often carries a separate sound preference. The path varies by app version, but the setting is normally found under a profile or account menu, then a settings or preferences section, then a heading for sound, audio, or game effects. Look for a toggle labelled something like game sounds, table audio, or live dealer sound, and make sure it is switched on.
Some apps split the controls: one toggle for background music, one for game effects, and one for the live video feed. A table can be silent because the effects toggle is on but the live-stream audio toggle is off. If the page offers more than one audio switch, turn on the one that mentions live video, stream, or dealer audio rather than assuming one master switch covers everything.
Check the device volume and mute modes
The next layer is the device itself. On most phones and tablets, the volume rocker controls the media channel only when a video or game is actively playing, so adjust it while the table is open rather than from the home screen. If the device has a physical mute switch or a software do-not-disturb mode, check that it is not silencing media. Silent mode on some devices suppresses ringer and notification sounds but leaves media alone; on others it silences everything. The only reliable test is to open the table, raise media volume, and listen.
Bluetooth and audio-routing settings are a frequent hidden cause. If the device is still paired to earbuds, a car system, or a speaker that is out of range or switched off, the app may be sending the table audio to a device you are not hearing. Check the connected-audio output in the device's quick settings or control centre and route sound back to the built-in speaker as a test.
When the stream itself is silent
If every setting is on and other apps produce sound normally, the silence may be coming from the table feed. Live-dealer streams occasionally broadcast with a muted or failed audio track, particularly during a table change or a dealer rotation. The dealer's video continues, cards are dealt, and the chat still runs, but the audio channel drops. In that case the problem is not on your device at all.
The practical test is to open a different live table, ideally from the same game family, and see whether that stream has sound. If another table is audible, return to the original table or wait for the next shoe. If every live table is silent while slot games make noise, the issue is more likely the app's live-stream audio setting or the device's media routing than any single table.
What to compare when checking settings
| Layer | What it controls | What to look for |
|---|---|---|
| Video player | Audio for the single table stream | Speaker icon on the stream, often hidden until the video is tapped |
| App settings | Sound across the whole app or product | Separate toggles for game effects, music, and live-stream audio |
| Device media volume | Output level for media while it plays | Volume raised with the table open, not from the home screen |
| Audio routing | Which output device receives the sound | Bluetooth or casting still connected to a silent device |
| Table feed | The broadcast audio from the studio | Other live tables audible while this one is silent |
App updates and reinstall as a last step
If the sound disappeared after an app update, the update may have reset the audio preferences to a default muted state, or introduced a conflict with the device's operating system. Re-check the in-app toggles first, since an update can silently flip them. If the settings are correct and the problem persists across multiple tables, force-close the app and reopen it before trying anything more drastic.
A full reinstall clears cached preferences and can resolve a corrupted audio setting, but it also logs the account out and may require re-verification on the next sign-in. Before reinstalling, confirm that the account credentials are available and that any two-factor method is working. Reinstalling is a reasonable step when the app produces no sound in any game and the device plays other media normally, but it is not the first thing to try.
Where the operator documents its own audio settings
When the in-app path is hard to find, the operator's help section is the most reliable place to look. Search the support pages for the game name plus the word sound or audio, and the result will usually describe the exact menu path for the current app version. The cashier and settings layouts change frequently, and a help article is more likely to match the version on the device than a general description written months earlier.
If the help section does not resolve it, the operator's support channel can confirm whether a table audio issue is known and whether it sits on the broadcast side. The relevant details to have ready are the game name, the device type and operating system version, and whether other live tables produce sound. That information lets support separate a device problem from a feed problem without a long back-and-forth.
FAQ
Why does my live blackjack table have video but no sound?
A live table is a streamed video feed, so its audio can be muted inside the video player even when the app's other sounds work. Tap the stream to reveal the player controls and check the speaker icon on the video itself before changing anything else.
Does silent mode on my phone mute casino game audio?
It depends on the device and the operating system version. Some silent modes suppress only calls and notifications, while others mute media as well. The reliable check is to open the game, raise the media volume while it plays, and test with the silent switch in both positions.
Will reinstalling the app fix missing sound?
Sometimes, because a reinstall clears cached audio preferences that can become corrupted after an update. It should come after checking the in-app toggles, the device volume, and the audio routing, and it will usually require signing in again and possibly re-verifying the account.
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