Key Takeaways
- The Crypto.com App allows users to deposit and withdraw both fiat and cryptocurrency assets, offering multiple methods tailored to different currencies and jurisdictions.
- Fiat deposits can be made via bank transfer or directly within the App using credit cards, Apple Pay, or Google Pay, with support for USD, EUR, GBP, and other currencies.
- Crypto deposits involve transferring tokens from external wallets to the Crypto.com App; a step-by-step process ensures secure sending and receiving of assets.
- Withdrawals are supported in both fiat and cryptocurrency, with detailed instructions for bank account or external wallet destinations.
How to Deposit and Withdraw in the Crypto.com App
You can seamlessly deposit and withdraw both crypto and fiat assets inside the Crypto.com App. Below we explore each option available to users in the United States, along with the required steps for setting up a USD wallet, linking payment methods, and withdrawing funds securely.
Deposits in the Crypto.com App (US)
Fiat Deposits
Users have several ways to deposit fiat currencies such as US dollars, British pounds, or euros. These include sending funds via bank transfer or purchasing cryptocurrency directly with a credit/debit card, Google Pay, or Apple Pay. US users can set up a dedicated USD wallet to deposit and withdraw US dollars.
Setting Up Your USD Wallet and Adding Funds
- Go to ‘Cash’ from the ≡ Menu button, or tap Deposit > Cash, or go to Accounts and under the Cash header tap ‘Open’.
- Review and accept the User Agreements and Terms & Conditions.
- Tap continue.
- Submit and verify your SSN and residential address; you might need to upload a proof of address.
After setup, you can top up your USD account using:
- Instant Deposit
- ACH Bank Transfer
- Wire Transfer
- Early Direct Deposit
- PayPal
- Debit Card
- Apple Pay
- Google Pay
Bank transfers through Crypto.com are always free, although your own bank may charge a separate fee.
Buy Crypto Instantly with a Card
Alternatively, you can buy crypto with a credit or prepaid card by following these steps:
- Tap ‘Buy’ and select the cryptocurrency you want (e.g., CRO).
- On the next screen, add your credit/prepaid card details to create a secure link to Crypto.com’s payment gateway.
- Follow the on-screen instructions: enter the card number, cardholder name, expiry date, and CVV code on the back of the card.
- To verify the card, a small amount of about €0.10 (or local equivalent) will be temporarily held for up to seven (7) days without being charged — confirm this transaction to complete verification.
- Return to your CRO or crypto Wallet under the Accounts page, tap the BUY button, enter the desired amount, and select your credit/prepaid card as the funding source.
- Confirm the transaction with a passcode or fingerprint; the purchase will then be processed.
Check the in-app FAQ for further details on buying crypto with a card.
Buy Crypto Instantly with Apple or Google Pay
To buy crypto via Google Pay or Apple Pay, simply pick the cryptocurrency, tap the Buy button, select Apple Pay or Google Pay as the payment method, acknowledge the card fee notice, and tap continue.
Crypto Deposits
Depositing crypto means transferring tokens from another wallet to your Crypto.com App wallet. Here’s how:
- Tap Deposit > Crypto.
- Choose the cryptocurrency you wish to deposit.
- A popup displays the deposit address and its QR code. Switch to the external wallet you’re sending from.
- Copy and paste the address into your external wallet’s receiving field (or scan the QR code). You can also tap the ‘Share’ button to send the address to yourself or a friend.
- Enter the amount of crypto to deposit and broadcast the transaction. Remember, for ERC-20 tokens you must hold some ETH in your external wallet to cover network fees.
For first-time depositors, we recommend trying a small test transfer to get comfortable with the process.
Withdrawals from the Crypto.com App (US)
You can withdraw assets from the App in either fiat or crypto. The sections below cover both workflows in detail.
Fiat Withdrawals
Withdrawing funds to your bank account is straightforward:
- Open the Crypto.com App, go to ‘Accounts’, and tap ‘USD Account’.
- Tap ‘Withdraw’.
- Review the submission process and tap ‘Got it’.
- Select the bank account you want to receive the funds.
- Enter the withdrawal amount.
- Review and confirm the withdrawal request.
If you currently hold crypto, you will need to sell it first to withdraw the cash equivalent. See the in-app FAQ for limits, fees, and additional details.
Crypto Withdrawals
To send crypto from the Crypto.com App to an external wallet:
- On the Accounts tab, tap Crypto Wallet > Transfer > Withdraw.
- Select the cryptocurrency to withdraw (e.g., CRO).
- Choose External Wallet, Crypto.com Onchain, or Crypto.com Users as the destination.
- If External Wallet is selected, tap ‘+’ > ‘Wallet Address’ to whitelist a new native CRO address.
- Fill in the native CRO address, a wallet name, and the memo field if withdrawing to an exchange.
- If withdrawing to a decentralized wallet, tap ‘No memo required for my Wallet’.
- Proceed with the withdrawal after the address is whitelisted.
Withdrawal steps vary by currency. For specifics on BTC, ETH, and other coins, consult the withdrawals FAQ within the App.