How to deposit crypto to Crypto.com
Depositing crypto means sending digital assets from another wallet or exchange into your Crypto.com App account. The App generates a unique deposit address for each asset, which you copy into the sending platform. It is critical that you deposit the correct asset to the matching address and network; sending unsupported tokens or using the wrong network can lead to permanent loss of funds. The process is nearly identical whether you are transferring Bitcoin, Ether, USDC or any supported asset. The main differences are address format, whether a memo or tag is required, and how long the blockchain takes to confirm.
Step-by-step deposit guide
- Open the Crypto.com App and tap the main menu, then select ‘Deposit’.
- Choose ‘Crypto’ – the App lists all supported assets.
- Select the asset you wish to receive. The App will then display your deposit address and a QR code.
- Check whether the asset requires a memo, destination tag or message. Assets like XRP (destination tag), XLM (memo), EOS (memo) and HBAR (memo) need this extra identifier.
- Copy the deposit address or scan the QR code and paste it into the sending platform. For ETH and ERC-20 tokens the address is the same. For Bitcoin Ordinals or BRC-20 tokens, the App only accepts Taproot (bc1p) addresses.
- Submit the transaction from the sending wallet and follow that platform’s confirmation steps.
- Wait for blockchain confirmations. The App credits funds after the required number of confirmations, which you can find under Balances > Select Crypto > Deposit > Choose Network.
- You’ll receive an email notification once the deposit is successful and the funds appear in your Crypto Wallet.
Important reminders
- Never deposit unsupported tokens or testnet assets.
- Always check that the network on the sending platform matches the one selected in the App.
- Assets sent without the required memo or tag may be lost and unrecoverable.
- Certain networks do not support contract execution for partial transfers or merge operations (e.g., XLM ‘account merge’), which can cause loss of funds.
How to deposit crypto on Crypto.com (Web platform)
If you prefer using a browser, you can also deposit through the Crypto.com web platform, which follows a similar flow. For full details, refer to the Crypto.com Exchange deposit and withdrawal guide, and check the comparison table later in this article.
Supported cryptocurrencies for deposits
The Crypto.com App supports a wide range of assets across multiple networks, including Bitcoin, Ether (and ERC-20 tokens), stablecoins (e.g., USDT, USDC), and more. The complete list is available in the App. Availability depends on your region; if a particular asset does not show a deposit address, deposits for that asset are not supported from your account.
Deposit processing times
| Token | Approximate time |
| BTC | 10 to 30 minutes, depending on network traffic. |
| ETH and ERC-20 tokens | 3 to 10 minutes, but can increase during heavy traffic. |
| SOL | Generally near-instant to a few minutes, depending on cluster load. |
| Stablecoins | On fast networks (e.g., Cronos, Arbitrum, Solana) deposits can be near-instant. On Ethereum, they settle within the usual ERC-20 timing. |
Once the deposit clears, you’ll receive an in-app alert and an email confirmation.
How to withdraw crypto from Crypto.com
Withdrawing crypto means sending assets out of your Crypto.com account – to another Crypto.com user, your own external wallet, or an exchange. The App supports fast internal transfers, on-chain withdrawals, address whitelisting, and multiple layers of security. Because blockchain transactions cannot be reversed, always confirm the correct address, network, and any required memo or destination tag before submitting.
1. Internal transfer to another Crypto.com user
Internal transfers between eligible users are the fastest and most cost-efficient way to move assets. They are not recorded on-chain, so no network fees apply, and the transfer happens almost instantly.
- Open the App.
- Go to Transfer → Withdraw → Crypto.
- Select ‘Crypto.com User’.
- Enter the recipient’s registered email, phone number or Crypto.com username.
- Choose the token and amount.
- Review the details and confirm.
2. On-chain withdrawal to an external wallet
For destinations outside Crypto.com, withdrawals happen on-chain, which means you pay blockchain fees and are subject to network conditions and confirmation times.
- Open the App, tap Transfer → Withdraw → Crypto.
- Select ‘External Wallet’.
- If you do not have a whitelisted address, tap ‘+ Add Wallet Address’.
- Choose the correct network (e.g., USDT on ERC-20 vs TRC-20; ETH on ERC-20; CRO on Cronos; BTC on native Bitcoin network).
- Paste or scan the external address and add a label to identify it later.
- Complete verification with Passkey (if enabled) or a combination of 2FA (e.g., Google Authenticator) and SMS/email confirmation.
- Enter the withdrawal amount and double-check the network, fee, and final amount.
- Tap ‘Confirm’.
The transaction is then broadcast. You’ll receive a withdrawal request email and a second notification upon completion. Note: Crypto.com sends withdrawals from a different address than your deposit address – this is a standard security practice.
3. Withdrawing to Crypto.com Onchain (self-custody wallet)
To move funds into a self-custodial wallet like Crypto.com Onchain, follow the same steps: add the Onchain receiving address via whitelisting, select the supported asset and network, and complete the withdrawal. Once transferred, you can manage your private keys, interact with DeFi protocols, or move assets to hardware wallets.
4. Network, tag and memo requirements
Before confirming, verify:
Correct network – sending USDT on TRC-20 to an ERC-20 address causes irreversible loss.
Correct memo or destination tag – as with deposits, some assets require this extra field.
Address formats – BTC addresses usually begin with ‘bc1p’ or ‘bc1q’; ETH and ERC-20 addresses start with ‘0x’; Cronos addresses also begin with ‘0x’ for CRC-20 (EVM).
If you enter the wrong memo or tag for supported assets, the receiving platform may not credit the funds.
5. Withdrawal notifications and tracking
Track your withdrawal under Accounts → Crypto Wallet → Transaction History. You’ll get in-app confirmations and email alerts. If you ever receive a notification for a withdrawal you didn’t initiate, contact customer support immediately.
6. Withdrawal processing times
Crypto.com withdrawals are usually processed quickly, but network traffic, security checks, or blockchain congestion may cause delays of 2 to 3 hours.
Crypto deposit and withdrawal fees and limits
Zero deposit fees
Crypto.com does not charge any fee for receiving deposits. You only pay the network fee charged by the sending wallet or exchange; the amount you receive is the on-chain amount minus that fee.
Withdrawal network fees
All on-chain withdrawals incur a network fee that goes to blockchain validators/miners. This is not a platform markup and varies based on network conditions (e.g., Ethereum gas, Bitcoin congestion). The fee is clearly displayed before you confirm each transaction.
Network requirements and limit examples
The App shows the correct network, address format, and memo/tag requirements right before you transfer. Minimum and maximum thresholds depend on the asset and may change over time, so always follow the limits displayed in the App. Examples for BTC and ETH:
| Token | Description | Deposit limits | Withdrawal limits |
| BTC | Network: Bitcoin only. Address format: SegWit (e.g., starting ‘bc1’). | No fixed minimum is published; if one applies, it appears on the deposit screen. Transactions below that amount may prompt an error. | Crypto.com enforces a rolling 24-hour maximum withdrawal equivalent to 10 BTC across all cryptocurrencies (shown under ‘Fees & Limits’). |
| ETH | Network: ERC-20 (unless specified otherwise). Some ERC-20 tokens may have their own minimum deposit or memo requirements. | The same rolling limit applies – total outbound value may not exceed ~10 BTC worth of assets. The minimum withdrawal amount for ETH fluctuates with gas fees. |
Limits depend on verification level, jurisdiction, account type, and security settings. Higher tiers and VIP users may have elevated limits. The App automatically calculates your remaining daily limit.
Linking and managing wallet addresses
Before withdrawing to an external address, you must whitelist and verify it. This reduces the risk of accidental transfers and ensures funds only go to approved destinations. Labels help organize addresses, and a 24-hour withdrawal lock is applied to newly added addresses for extra security.
Security measures
Because crypto withdrawals are permanent, the Crypto.com App layers multiple protections across the withdrawal flow.
Built-in security features
| Feature / tip | Description |
| Passkey authentication | Replaces SMS codes on trusted devices, adding stronger login and transaction protection. |
| Two-Factor Authentication (2FA) | If Passkeys are not enabled, the App requires 2FA (e.g., Google Authenticator) and SMS OTP. |
| Address whitelisting | Withdrawals only to pre-approved, verified addresses, preventing accidental or unauthorized transfers. |
| Anti-phishing warnings | Detects unusual activity – such as login from a new device or withdrawal to an unrecognized address – and prompts additional verification. |
Best practices for secure transfers
- Enable Passkey or 2FA with an authenticator app.
- Turn on push notifications for real‑time alerts.
- Always double-check the withdrawal address and network.
- Confirm whether the destination requires a memo or destination tag.
- Avoid public Wi‑Fi when transferring crypto.
- Periodically review your whitelisted addresses.
- Consider a small test transaction when sending to a new address.
- Never share your self‑custody wallet’s seed phrase.
Common issues and troubleshooting
1. Deposit or withdrawal delayed
Causes include network congestion and security reviews. Track progress via Accounts → Crypto Wallet → Transaction History → View TxHash.
2. Missing or incorrect memo/tag
Funds sent without the required memo or tag may not be credited. You may need to contact the receiving platform’s support team, as the blockchain transaction itself is still valid.
3. Wrong network selected
For example, sending USDT via TRC-20 to an ERC-20 address is often irreversible. Always verify the asset‑network pair.
4. Withdrawal stuck in ‘Pending’
Reasons include additional verification, network congestion, low network fee, or internal risk checks.
5. Unauthorized withdrawal notification
If you receive a withdrawal email you didn’t initiate, immediately disable crypto transactions (if available), change your App passcode and login email password, and contact Customer Support via in‑App chat.
Differences between the Crypto.com App and Web platforms
| Feature | Crypto.com App | Crypto.com Web |
| Crypto deposits and withdrawals | ✔️ Full support | ✔️ Full support |
| QR code support | ✔️ Built‑in scanner | ❌ Copy‑paste only |
| Notifications | ✔️ Push notifications | ❌ Email or browser updates only |
| Internal transfers | ✔️ Instant user‑to‑user transfers | ✔️ App ↔ Exchange transfers |
| Security features | ✔️ Passkey, 2FA, SMS/email, withdrawal protection | ✔️ 2FA, SMS/email (Passkey not available in all regions) |
| Extra features (Earn, etc.) | ✔️ Integrated | ❌ Not available |
Your crypto transfers, made more secure
The App provides clear network options, transparent fees, and built‑in protections like Passkey and address whitelisting. Download the Crypto.com App to get started today.
FAQs on withdrawals and deposits
What cryptocurrencies can I deposit?
BTC, ETH, ERC‑20 tokens, stablecoins, SOL, CRO, XRP, ATOM, XLM, EOS, STX, and others. Availability varies by region – always check the deposit screen for supported networks and memo requirements.
How long does a deposit take?
It depends on blockchain confirmations. The App credits funds once the required number is reached and sends a push notification and email.
Are there fees?
Deposits are free; you only pay the sending platform’s network fee. Withdrawals have a network fee that varies with blockchain activity. Internal transfers are fee‑free.
What is the minimum deposit amount?
It varies by blockchain; some networks reject tiny transactions or require enough gas. Check the ‘Supported Cryptos’ view in the App before sending.
Why is my withdrawal pending?
Possible causes: blockchain congestion, low network fee, or additional security checks. Once approved, the transaction is broadcast.
Can I cancel a withdrawal?
No, once broadcast the transaction is irreversible. If it hasn’t been broadcast yet, contact Customer Support immediately, but cancellation is not guaranteed. Unauthorized withdrawal notifications should be treated as a security alert.
What if I use the wrong network?
It may lead to permanent loss of funds, e.g., sending USDT on TRC‑20 to an ERC‑20 address. Always confirm the asset, network, and address match.
What is the daily withdrawal limit?
Limits depend on verification level and region; your personal limit is displayed on the withdrawal screen.
How do I add or remove a withdrawal address?
Via Transfer → Withdraw → Crypto → External Wallet → + Add Wallet Address, verified with Passkey or 2FA. You can remove addresses there and enable a 24‑hour lock.
Are internal transfers instant?
Yes, transfers between eligible Crypto.com users or between the App and Exchange do not rely on blockchain confirmations, so they are near‑instant and fee‑free.
Important information: This is informational content sponsored by Crypto.com and should not be treated as investment advice. Trading cryptocurrencies carries risks, such as price volatility and market risks. Past performance does not guarantee future results. Services and features referenced may be subject to eligibility requirements and can change at Crypto.com’s discretion.