Crypto.com said it will reduce its global workforce by about 12%, tying the move to a broader push to integrate AI across the company. CEO Kris Marszalek said firms that move too slowly on artificial intelligence tools risk falling behind faster rivals.
This is the company’s fourth major layoff round since 2022. Earlier cuts were linked to market weakness and fallout from major corporate failures. This time, Crypto.com is framing the decision as part of an “enterprise-wide AI” pivot. Employees affected by the cuts were informed on Thursday morning, and many reportedly lost access to their Slack accounts right away.
Crypto.com says its structure had become too layered
The company’s stated goal is to fix an organization that had become too “layered and siloed.” Over time, too many teams and internal divisions had slowed execution. Crypto.com now wants AI systems to handle more work with fewer people, with Growth and customer relationship management, or CRM, among the areas hit hardest.
In Singapore, more than half of the growth team was let go as the firm shifts toward automated systems. Marszalek’s message was direct: a leaner workforce combined with stronger AI tools should increase speed and precision across the business.
Expansion continues even as headcount falls
The job cuts come at a time when Crypto.com is still expanding. The report said the company recently received approval for a U.S. national trust bank charter. That puts the restructuring in a different light: the firm is trimming staff while still advancing its regulatory and business footprint.
Crypto.com now serves more than 140 million users. According to the company’s rationale, machine intelligence can help support that scale without adding thousands of new employees. Last month, Marszalek also bought the ai.com domain for roughly $70 million, a purchase cited as a strong signal of the company’s AI-first direction.
A wider shift in how crypto platforms are staffed
The layoffs fit into a broader pattern across the tech sector. The source article said that in 2026 alone, thousands of jobs have been cut because of AI adoption, with companies such as Block and Salesforce also reviewing roles that do not adapt to automation.
For Crypto.com, the bet is clear: a smaller team paired with stronger AI tools can run a large digital asset platform more efficiently. The company sees that as necessary to stay competitive, and the market will be watching whether other exchanges make similar moves.