The U.S. Federal Trade Commission is investigating whether Block Inc. violated U.S. consumer protection law by failing to provide adequate customer service to users whose accounts were frozen or disabled. The review centers on whether the company maintained sufficient support for handling account-related problems after large-scale layoffs raised questions about its service capacity. Block is the parent company of Square and Cash App. Bloomberg Technology reported the investigation. The case focuses on customer support tied to account access, rather than a broader review disclosed in the source material. The FTC’s scrutiny comes as regulators examine how companies manage consumer-facing services when staffing is reduced. No further details on the scope or outcome of the investigation were disclosed in the source.
The U.S. Federal Trade Commission is investigating whether Block Inc. violated U.S. consumer protection law by failing to provide adequate customer service to users whose accounts were frozen or disabled.
The probe comes after large-scale layoffs at Block raised questions about the company’s customer support capacity. The FTC is examining whether the company’s service for handling user account issues remained adequate after significant staff reductions.
Block is the parent company of payment company Square and Cash App. Bloomberg Technology reported the investigation.
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