Instinct founder Noah Shinn said about 40% of users allow the product to use their credit cards after three weeks, letting its agent complete purchases on their behalf. He said the company tracks how long it takes before users first share sensitive information such as credit cards, account passwords, or other credentials as a measure of trust. Once a user connects at least one piece of sensitive information, retention is about 80%.
Shinn also acknowledged that Instinct’s early version did not have the firewalls and active monitoring systems now in place, and that the product made mistakes. He said the company later rebuilt its security architecture instead of patching isolated issues one by one. Under the current setup, text, images, and other content are screened by an independent firewall before being handled by the agent, while a separate system monitors planned actions and parts of the model’s reasoning so they can be paused or blocked before execution.
Shinn was also responding to a prior user report that Instinct had started processing a financial document the user said had never been uploaded. He said the incident was a hallucination in which the model fabricated information and then fabricated an explanation, not a user data leak. Instinct later launched a standalone hallucination detection system to check and intercept anomalies before the agent continues reasoning or calls tools.
Instinct founder Noah Shinn said about 40% of users allow Instinct to use their credit cards after three weeks of using the product, giving the agent permission to complete purchases on its own.
Shinn said the company also treats the time it takes to first obtain a credit card, account password, or other sensitive information as a trust metric. Once a user connects at least one piece of sensitive information to Instinct, retention is about 80%.
He said users usually build trust over the course of several weeks. Instinct does not ask users to hand over all permissions at the start, and any shared data can be revoked at any time.
Founder says early versions lacked current safeguards
At the same time, Shinn acknowledged that early versions of Instinct did not have the firewalls and active monitoring systems the company uses now, and that some mistakes did occur. He said the company later rebuilt its security system rather than applying narrow fixes to individual problems.
Under the current setup, all text, images, and other content that is about to be handled by the agent is first checked by an independent firewall. A separate system also monitors the actions the agent is preparing to take, along with part of its reasoning process, and can pause or block those actions before they are executed.
User report led to a separate hallucination detection system
Shinn also addressed a prior case in which a user found that Instinct had suddenly started processing a financial document the user said had never been uploaded. He said the incident was caused by a hallucination, with the model fabricating information and then fabricating an explanation for it, and that no user data leak had occurred.
Instinct later launched a standalone hallucination detection system designed to check for and intercept anomalies before the agent continues reasoning or calls tools.
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