Hardware wallet maker Keystone said it has stopped all shipments and isolated affected devices across every warehouse it uses, including Amazon facilities, as it disclosed the latest steps in its incident response. The company said it has already emailed all affected users from support@keyst.one and warned that any email tied to the incident will only come from that address. Keystone also said it will never ask users for their seed phrase by email, direct message, or phone. Separately, the firm shortened its logistics data retention period from 180 days to 90 days. Users can also contact customer support to request immediate deletion of that data after receiving their orders. Keystone said more follow-up measures will be announced in the coming days.
Hardware wallet provider Keystone said on X that it has paused all shipments and isolated affected devices across all warehouses it uses, including Amazon warehouses.
The company said it has emailed all affected users from support@keyst.one. It also warned users that emails related to the incident will only come from that address. Keystone said it will never ask for a seed phrase by email, direct message, or phone.
Keystone also shortened its logistics data retention period from 180 days to 90 days. After receiving an order, users can contact customer support and request immediate deletion of that data.
The company said it will announce additional measures in the coming days.
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