Hardware wallet maker Keystone said it has shortened its logistics data retention period from 180 days to 90 days, with the change taking effect immediately, as it updated users on its handling of an earlier security incident. The company said customers who want their data removed sooner can contact official customer support after their orders have been delivered and request immediate deletion of logistics records.
Keystone also said it has emailed all affected users, paused all shipments, and isolated affected devices across all partner warehouses, including Amazon warehouses. The team said it is answering user questions through X and customer service tickets while continuing to improve the security of its lookup page for affected users.
In the same update, Keystone warned users to watch for phishing attempts. It said emails related to the incident will only come from official company email addresses and stressed that it will never ask for seed phrases by email, direct message, or phone. Keystone added that more response measures will be announced in the coming days and apologized to affected users.
Hardware wallet brand Keystone said it has shortened its logistics data retention period from 180 days to 90 days, effective immediately, as it provided an update on its response to an earlier security incident.
Users who want their data deleted sooner can contact official customer support after their orders have been delivered and request immediate deletion of their logistics data.
Keystone said it has sent email notifications to all affected users and paused all shipments. It also said affected devices have been isolated across all partner warehouses, including Amazon warehouses.
The team said it is currently responding to user questions through X and customer service tickets, while continuing to improve the security of the lookup page for affected users.
Keystone also warned users about phishing attacks. The company said emails related to the incident will only be sent from official email addresses, and stressed that it will never ask for seed phrases by email, direct message, or phone. It also advised users to stay alert to messages that push for urgent action.
Keystone said it will announce additional response measures in the coming days and apologized to affected users over the incident.
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