Moonshot AI’s Kimi has announced a compensation plan after service issues emerged during the rollout of its new model, Kimi K2.6. According to the company, demand for the update exceeded expectations, leading to membership queues and temporary unavailability of some features, disrupting access for part of the user base.
Launch demand triggered service pressure
Kimi said the incident stemmed from two main problems. First, a surge in traffic following the model launch put pressure on the platform, resulting in waiting lines and short-term feature disruptions. Second, a backend error affected the calculation of Agent quotas, which caused some users’ credits or usage balances to be deducted incorrectly.
Compensation resets quotas in full
To address the issue, the company said it has restored every user’s monthly quota to 100% and reset used amounts to zero. The adjustment took effect as of April 22, 2026, at 20:30. In practical terms, users affected by incorrect deductions or instability during the launch period will see their available quota returned to a full starting balance.
Focus shifts to user trust and recovery
The announcement shows Kimi formally acknowledging both operational strain and technical errors during the release. For users who rely on Agent-related functions or paid membership benefits, the quota restoration is the central part of the remedy. While the company did not disclose how many users were affected or provide a deeper technical breakdown, the move suggests an effort to quickly stabilize the service and rebuild user confidence after the troubled launch.