Cryptocurrency exchange and custody provider Paybis has announced a significant increase in user retention: over 76% of its business-to-consumer (B2C) transactions are now conducted by returning customers. This marks a dramatic shift from 2017, when 73% of transactions originated from new users. The company attributes the trend to platform maturity and improvements such as a streamlined three-step purchase process and support for 22 global payment methods.
Record Transaction Volume, Stablecoins Lead
In the past 12 months, Paybis processed nearly $2.4 billion in transactions, bringing its total exchange volume to over $5.4 billion. Stablecoins like Tether (USDT) and USD Coin (USDC) accounted for a significant share of this volume, reflecting growing real-world use of stablecoins for payments and savings.
B2B Business Grows Rapidly
Since launching its B2B services in 2023, Paybis has handled $2.29 billion in commercial transactions, serving 624 businesses globally. The company continues to focus on reducing payment friction and managing high banking fees, enabling enterprises to move liquidity more efficiently between crypto and fiat systems.
Future Outlook: Reducing Friction, Expanding Reach
Paybis emphasizes that the retention surge is no accident; it results from continuous UX improvements, including simplified KYC and expanded payment options. As crypto payments gain mainstream traction, platforms like Paybis are well-positioned to drive adoption in both B2C and B2B markets, accelerating the transition from early adopter phase to mass usage.