A new refund rule for cryptocurrency ATM operators in Alabama took effect on Oct. 1, creating a reimbursement framework for users who report fraud under specified conditions. Under the rule, eligible new users can receive a full refund of both the transaction amount and fees, while existing users can recover half of the transaction amount plus fees. The definition of a new user covers a person’s first crypto ATM transaction and the following 30 days.
To qualify after a disputed payment, users must notify the operator, law enforcement, and the Alabama Securities Commission within 60 calendar days and submit a fraud report. The rule also sets transaction caps: $1,000 per day and $10,000 per month for new users, and $10,500 per day for existing users.
Operators must disclose fees, the crypto and U.S. dollar amounts involved, and exchange-rate information. Operators headquartered in the United States must also provide a toll-free customer service line staffed in the U.S. around the clock. FBI records cited in the report show 177 crypto ATM fraud complaints in Alabama in 2025, with reported losses nearing $3 million. Nationwide, related complaints reached 13,460 over the same period, with losses approaching $389 million.
A new refund rule for cryptocurrency ATM operators in Alabama took effect on Oct. 1. Under the measure, eligible new users can receive a full refund of the transaction amount and fees, while existing users can recover half of the transaction amount plus fees.
The rule defines new-user eligibility as covering a person’s first cryptocurrency ATM transaction and the following 30 days. After a disputed payment, users must notify the operator, law enforcement, and the Alabama Securities Commission, or ASC, within 60 calendar days and submit a fraud report.
Refund terms and transaction caps
The rule sets a daily cap of $1,000 and a monthly cap of $10,000 for new users. Existing users face a daily cap of $10,500.
Operators are also required to disclose fees, the cryptocurrency amount, the U.S. dollar amount, and exchange-rate information. Operators headquartered in the United States must provide a toll-free customer service line in the U.S. on a 24/7 basis.
Complaint data cited in the report
According to FBI records cited in the report, Alabama logged 177 fraud complaints involving cryptocurrency ATMs in 2025, with reported losses nearing $3 million. Across the United States, related complaints reached 13,460 during the same period, with losses approaching $389 million.
The item was published by Odaily, citing Bitcoin.com News.
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