Binance has issued a security warning as its withdrawal service resumes in stages, saying scammers may use the situation to target users.
According to the alert, bad actors may impersonate Binance through direct messages, emails, group chats, or even memo fields attached to small transfers. They may claim they can help users "speed up withdrawals," obtain "priority processing," "claim compensation," or move assets into a so-called "Binance vault."
What Binance said it will never do
Binance said it will never proactively contact users to ask about their accounts or funds. It also said it does not provide or sell priority access in the withdrawal queue.
The exchange added that it will not charge fees to unlock a network or asset, and it will not ask users to connect a wallet, sign approvals, or transfer funds in order to "unlock" withdrawals. It also said it will not ask users to move assets into any "vault," "safe account," "custodial wallet," or any address provided by another person.
Binance also said it will not send links for "eligibility verification," "status checks," or "compensation claims." It will not ask for passwords, 2FA codes, or seed phrases. The company added that it will not direct users to non-official websites to check Proof of Reserves, or offer paid "asset recovery" services.
Users told to check progress in the Binance app
Binance warned users not to connect wallets casually and not to sign or authorize unknown requests. Such actions may give third parties permission to access or transfer assets.
The exchange said that once a malicious approval or transaction is completed, user assets may face theft risk, and related on-chain transactions usually cannot be reversed. If a withdrawal is still being processed, users should check its status in the Binance app.
Binance also said users should not trust any individual or organization claiming it can accelerate withdrawals for a fee, sell priority processing access, or complete withdrawals early by other means.
