Bitget has launched the Bitget Alliance Program, a four-week campaign that will allocate a user reward pool equal to 30% of the platform’s trading fee revenue. The exchange said the program is meant to thank users for their trust and support during a challenging period for the platform.
The campaign runs from 8:00 UTC on Sept. 28, 2026, to 8:00 UTC on Oct. 26, 2026. Rewards will be distributed based on eligible users’ trading activity and asset holdings on the platform. Bitget said the reward pool will be calculated as 30% of the retained net trading fee revenue generated by eligible non-institutional users during the applicable calculation period.
The program was introduced after Bitget said it detected a security incident on Sept. 24. The exchange said user asset balances remain intact, and that it is continuing to restore normal services while strengthening its security framework. Bitget described the Alliance Program as a separate measure aimed at thanking users who continued to trust and support the platform during that period.
Bitget CEO Gracy Chen said: 「Over the past few days, we have felt tremendous support from users, partners, and the broader community. That means a great deal to the entire Bitget team. We wanted to give back in a concrete and meaningful way to those who have stood with us, so we decided to place part of the platform’s trading fee revenue directly into a user reward pool.」
Rewards split between trading activity and asset holdings
Under the program rules, 60% of the total reward pool will be distributed based on eligible trading activity, while the remaining 40% will be allocated according to eligible asset holdings. Rewards will be calculated weekly and paid in USDT. The participation threshold is at least 100 USDT, and the program also includes relevant caps and eligibility requirements.
Eligible trading activity includes futures, spot and stock trading, although some products and transaction types are excluded from the calculation. Bitget said rewards will be determined according to each user’s actual participation during the campaign and the applicable program conditions.
Chen added: 「The Alliance Program is our way of expressing gratitude to our users. We know trust must be earned through action, especially in difficult moments. We will keep moving forward with user care, platform strengthening, and open, transparent communication at the center.」
30-day VIP tier protection for eligible users
Bitget also said it will provide a 30-day VIP tier protection trial pass to eligible VIP1 through VIP7 users, allowing qualifying users to retain corresponding VIP benefits during the protection period. The pass will be distributed automatically to eligible users, with distribution expected to be completed before Oct. 1.
As Bitget gradually restores normal operations, VIP users can also turn to dedicated account managers and VIP customer support for withdrawal, account and fund-related requests.
According to the company, participation in the Alliance Program will be available to eligible users depending on region, legal requirements and regulatory conditions. Full eligibility terms, calculation methods and campaign rules are available on the program page.
Company details disclosed by Bitget and Bitget Wallet
Bitget said it was founded in 2018 and now serves more than 125 million users. The company said it offers trading in more than 2 million crypto tokens, as well as over 500 tokenized stocks, ETFs, commodities, foreign exchange products and precious metals including gold. It also said its ecosystem uses AI agents that can assist with trade execution.
The exchange said it continues to promote crypto adoption through strategic partnerships including MotoGP. It also said it is working with UNICEF with a goal of providing blockchain education support to 1.1 million people by 2027. Bitget added that it operates in 150 regions globally and said it holds a leading position in the tokenized traditional finance market.
On Bitget Wallet, the company said the self-custodial Web3 wallet serves more than 100 million users and supports over 130 major blockchain networks and millions of crypto assets. It said the wallet offers asset management, multichain trading, staking, payments, market data, DApp browsing and yield products, while also enabling direct access to more than 20,000 decentralized applications. Bitget Wallet also aggregates hundreds of decentralized exchanges and cross-chain bridges, supports multichain swaps and cross-chain interaction, and maintains a $300 million user protection fund.