Hardware wallet distributor CryptoBilis has suspended sales and shipments of all hardware wallet brands across its stores and online channels in Malaysia, the Philippines and Indonesia, while temporarily closing its physical outlets in those markets. The company said it is working with Ledger on an investigation into a supply chain attack and is also reviewing its internal processes with help from independent experts. An update is expected within three business days. CryptoBilis also issued guidance for customers who bought Ledger devices through its channels. Users who have not yet set up their devices were told not to activate them for now. Those who have already completed setup were advised to follow Ledger’s official instructions and move assets to a new device secured by a brand-new recovery phrase. Customers who have already suffered losses were told to keep the device and its packaging, avoid resetting or discarding them, and report the case to police.
Techub News reported that hardware wallet distributor CryptoBilis has suspended sales and shipments of all hardware wallet brands across all stores and online channels in Malaysia, the Philippines and Indonesia. Its physical stores in those markets have also been temporarily closed.
The company said it is cooperating with Ledger in an investigation into a supply chain attack and is reviewing its internal processes with assistance from independent experts. It expects to release further updates within three business days.
CryptoBilis said customers who bought Ledger devices through its channels but have not yet set them up should not activate them for now. Users who have already set up their devices were advised to follow Ledger’s official guidance and move assets to a new device using a brand-new recovery phrase. Customers who have already suffered losses were told to keep the device and its packaging, not reset or discard them, and report the incident to police.
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