A Premier League club must appoint senior officials for supporter matters and disability access, publish a supporter policy and a disability access statement before the season, and consult supporters on a regular structured basis.
The officials a club must employ for its supporters
Here are the duties a club must cover for supporter matters.
| Responsibility | What the rules say |
|---|---|
| Supporter policies | Delivering the club's policies on its supporters |
| Point of contact | A regular point of contact within the club for supporters |
| Management liaison | Liaising with management, including on safety and security |
| Disabled supporters | Safe, inclusive and accessible facilities and services |
| Disability access | Liaising with management on disability access |
A club must employ one or more appropriately senior officials for its supporters, and one or more appropriately senior officials for disabled supporters.
One set of duties covers supporter contact and the delivery of supporter policies. Another covers disabled supporters, with responsibility for facilities, services and access arrangements, plus contact with management on disability access.
What a club has to publish before the season
Each club must devise, document and publish a policy covering ticketing, merchandise and its relations with supporters, season ticket holders and others with an interest in the club. It must also publish a disability access statement.
A copy of all those documents has to reach the league before the season starts.
What the supporter policy is meant to do
The supporter policy should provide for consultation on a structured and regular basis through forums, questionnaires and focus groups.
It should also provide for publishing current policies on major issues in an easily digested format.
The policy should also promote supporter and community liaison, and create liaison structures where none exist.
What the league can ask about later
The league may ask a club at any time how each of those policies has been implemented and how far it has been achieved.
That applies to supporter-facing policies and to disability access arrangements.
FAQ
Does a Premier League club have to have a fan liaison officer?
The rules require one or more appropriately senior officials with supporter responsibilities. They must provide a regular point of contact for supporters and handle liaison with management, including on safety and security.
What must a Premier League club publish for supporters?
It must publish a policy covering ticketing, merchandise and its relations with supporters, season ticket holders and others with an interest in the club. It must also publish a disability access statement.
Do Premier League grounds have to include a family area?
Yes. Each club must set aside an area of its stadium for the exclusive use of family groups and junior supporters.