SafePal has shared a fresh update on its response to a previous data leak involving its order system. The Web3 wallet brand said it is tracking phishing websites and impersonation accounts on a daily basis and submitting takedown requests, while narrowing down a final choice from four professional anti-phishing companies to speed up removals. The company also said it is monitoring dark web forums and other channels for any signs that affected data is being sold or made public, and plans to alert impacted users immediately if such activity is detected. On the audit side, SafePal said it is choosing from three independent security firms for a full review of the order system. It added that its order and logistics processes are being reviewed at the same time to reduce the scope of retained data. Impacted users can continue to receive one-on-one help through official support channels, while updates, FAQs and scam cases will be posted on the company’s scam-protection page. SafePal also reminded users that it will never ask for seed phrases.
Web3 wallet brand SafePal has released an update on its response to a previous data leak involving its order system.
The company said it is tracking phishing websites and impersonation accounts every day and is continuing to file takedown requests. SafePal added that it is making a final selection from four professional anti-phishing companies to speed up the takedown process.
It also said it is monitoring dark web forums and other channels for signs that affected data is being sold or exposed. If any such activity is found, the company said it will immediately warn affected users.
On the audit front, SafePal said it is selecting from three independent security firms for a comprehensive review of the order system. At the same time, its order and logistics processes are also under review to reduce the scope of data retention.
SafePal said affected users can continue to receive one-on-one assistance through its official support channels. The company added that updates, frequently asked questions and scam examples will continue to be posted on its website’s scam-protection page.
SafePal also reminded users that the official team will not ask for seed phrases, and said users should avoid sharing seed phrases or clicking unknown QR codes and links.
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