Jamie Dimon

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JPMorgan
2026-10-14 02:54:37

JPMorgan blocks external AI agents from operating customer accounts, Dimon says risk is too high

JPMorgan Chase will not allow outside AI agents to enter customer accounts and act on their behalf, CEO Jamie Dimon said on the bank’s third-quarter earnings call on Oct. 13. Speaking to analysts, Dimon said the bank would not let just any external agent into its systems because the setup is too risky for both customers and JPMorgan. He added that the bank does not want uncontrolled agents, especially if they could scale into the thousands. A JPMorgan spokesperson told CNBC that the bank currently blocks external AI agents from operating retail customer accounts. According to the spokesperson, customer protection remains the top priority, and the bank does not permit third parties to obtain customer banking credentials and log in for them because that is not secure. The spokesperson added that JPMorgan supports secure, customer-authorized data sharing through open banking providers and is working on ways for agents to connect safely. Under the current setup, AI agents may still be able to read account information such as Chase balances through services like Plaid, but they cannot transfer money or pay bills. The bank also said there is no timetable for allowing agents to directly operate accounts. Dimon said JPMorgan is already using AI agents internally and plans customer-facing applications, while CFO Jeremy Barnum said the bank has started a limited rollout of its in-house Smart Cash tool in recent weeks.

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