Anthropic’s Claude is facing another wave of account-ban complaints, with users in Hong Kong saying they received suspension notices on Oct. 1, according to a report by the South China Morning Post. Some affected users said they had accessed Claude through a virtual private network for months, while a V2EX user claimed even a three-year-old account was shut down. The issue appears tied to Anthropic’s regional-access rules: the company’s supported territories do not include mainland China, Hong Kong, or Macau, and some emails reportedly cited violations of its supported-region policy. Anthropic’s policy states that routing traffic through locations such as the U.S. or Singapore does not by itself satisfy the requirement, because users must be physically located in a supported region. Separate complaints have also raised questions about possible mistaken bans. One self-identified paid user living in the U.S. said in a GitHub post that the account was first banned over regional policy, then denied reinstatement under an alleged usage-policy violation without details. Anthropic has not disclosed the scale of the recent suspensions or confirmed a new cleanup campaign, though it updated its usage policy on Oct. 8 and again clarified how regional restrictions apply.
Anthropic’s Claude has again drawn complaints over account suspensions. The South China Morning Post reported that on Oct. 1, multiple users in Hong Kong received sudden ban notices.
Those users had previously accessed Claude through a virtual private network, with some saying they had used the service continuously for half a year. A user on V2EX also said a three-year-old account had been suspended.
Regional restrictions appear central to the suspensions
A key issue in this round of bans is regional eligibility. Anthropic’s official list of supported locations does not include mainland China, Hong Kong, or Macau. Some users said the emails they received explicitly mentioned a violation of the supported-region policy.
Using a virtual private network to route traffic through the U.S. or Singapore still does not necessarily meet the rule. Anthropic requires users to be physically located in a supported region.
Some users say the bans may have been mistaken
There have also been complaints about possible false positives. One self-identified paid user living in the U.S. wrote in a GitHub post that the account was banned under the regional policy.
After an appeal, Anthropic allegedly refused to restore the account and instead cited a violation of its usage policy, without explaining what specific conduct had triggered the decision. The same user said the appeal channel had been closed and that attempts to contact other support teams did not lead to an effective resolution.
Anthropic has not disclosed the scale of the bans
Anthropic has not disclosed the scale of the recent account suspensions and has not confirmed whether it launched a new concentrated enforcement round. On Oct. 8, the company updated its usage policy and again clarified the scope of its regional restrictions.
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