Techub News, citing BeInCrypto, said Crypto.com allegedly locked a user’s account and froze the funds without explanation. Bradley Peak received a successful login email on Aug. 13, but could not access the account and saw a 401 Unauthorized error. Customer support first denied the account existed, then said the account was “rejected,” without defining the status or explaining why the funds were frozen. More than eight days later, the issue remained unresolved, and the funds had not yet been moved back to an external wallet address requested by the platform. BeInCrypto said it sent Crypto.com 12 questions and received only a vague compliance statement.
Techub News said Crypto.com allegedly locked a user account last week and froze the funds inside it, without offering any explanation.
The user, Bradley Peak, received a successful login email on Aug. 13, but could not actually access the account. The browser returned a “401 Unauthorized” error.
Customer support first denied that the account existed. It later said the account status was “rejected,” but did not define that status or explain why the funds were frozen.
More than eight days have passed, and the matter remains unresolved. Crypto.com has only asked the user for an external wallet address so the funds can be returned, but the money had not been moved as of publication.
BeInCrypto said it sent Crypto.com 12 questions. The company replied only with a vague compliance statement and did not say what the account status is, where the funds are held, or what steps would lead to unlocking the account.
（BeInCrypto）
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