SKhynix Flagship Store on Tmall Plans to Shut Down, Raising Warranty Concerns

Consumers said on Aug. 24 that the "SKhynix Flagship Store" on Taobao Tmall had suddenly announced it would end operations, raising concerns over after-sales service and warranty support for memory modules they had purchased, according to reports cited by The Paper and other outlets.

Store notice says operations will end on Sept. 9, 2026

The store’s homepage said it plans to voluntarily cease operations on Sept. 9, 2026. All products have already been removed, and the store can no longer be directly found through Taobao search.

Taobao says buyers can still seek after-sales support

Taobao customer service said that if an order is still within its valid after-sales period after the store closes, buyers can apply for repair service or a refund through the order details page. If there is no after-sales entry or the seller does not handle the request, users can contact platform customer service for assistance, or check whether they are covered by the brand’s official warranty.

Shares fall as wage deal is voted down

On Aug. 25, SK Hynix shares opened lower and kept falling, down more than 4% as of the time referenced in the report.

Another report said SK Hynix union members voted down a preliminary wage agreement reached after two months of negotiations. Of the 15,045 employees who took part in the vote, 50.08% opposed the deal, with just 25 votes separating approval and rejection.

The proposed agreement included a 6.3% wage increase and a change to profit-sharing bonuses, shifting them to 40% cash and 60% company stock. Previously, those bonuses had been paid entirely in cash.